Sometimes, if not usually, Windows errors’ messages are not informative !

A user reported to me that he can’t save his PDF document to My Documents folder. When clicking on the save button he get this message “Unable to save document. An I/O error has occurred“. Thank you Windows for this message !

What I did, is to run Process Monitor, of SysInternals Tools, and record a trace when saving the PDF documents…

Process Monitor has an interesting tool, I use often, called “Count Occurrences“. It lists all the columns of the Procmon interface and when you choose a column it will show you all the values contained in this column.

I selected “Result” in the column list. In the shown values, there one the caught my attention; Disk full !

I double clicked this value, to apply a filter…

You can see that the My Document folder is redirected to a network location. There was quotas applied to this folder on the file server and this user reached his maximum allowed storage size.

Get Free Instant Access To Windows Troubleshooting Course

Signup now and receive an email once I publish new content.

I will never give away, trade or sell your email address. You can unsubscribe at any time.

Spread the love
  •  
  •  
  •  
  •  
  •  
  •  
  •  
  •  
  •  
  •